Frequently Asked Questions
Find the frequently asked questions for Global below. Please use the country selector at the top of the page
for FAQs in your country.
- 1.Who is NEXtCARE?
NEXtCARE is the leading Third Party Administrator in the region
and member of the world leading Allianz Group.
- 2.Is NEXtCARE an Insurance Company?
No, NEXtCARE is a Third Party Administrator who works closely
with insurance companies and other types of Payers as an
- 3.What role does NEXtCARE play?
NEXtCARE specializes in providing complete Health Insurance
management and Third Party Administration services to Insurers
and other Payers of Healthcare.
- 4.How can I enroll with NEXtCARE?
You can enroll with NEXtCARE through our insurance companies and
self funded schemes, kindly visit our Business Partners page.
- 5.How do I use my health insurance card?
You need to present your NEXtCARE Health Insurance card each
time you visit a health services provider within our
network before service is obtained in order to qualify for direct
- 6.Can I visit a non network provider?
Yes you can, however NEXtCARE will not be able to pay your bills
directly. You have to pay the charges in full and file a
reimbursement claim for eligible expenses. Check your contract if
it allows for reimbursement.
- 7.What is considered a preexisting condition?
Any Beneficiary health condition known to the Beneficiary and/or
to the Contractholder that exhibited symptoms or was a consequence
of Injury or Illness for which medical, Surgical and/or
pharmaceutical Treatment, medical diagnosis or other advice was
provided prior to the Beneficiary's Enrollment Date.