• See A Doctor was initially launched in the UAE and then introduced in Egypt and Bahrain
• Nextcare was the first to provide this service to insured members without any co-pay

Nextcare has expanded its See A Doctor telehealth offering across Dubai, Bahrain and Egypt in partnership with Health at Hand, a telehealth platform and service provider based in Dubai that offers online video consultations.

Now available to Nextcare network members, the See A Doctor teleconsultation service is accessed via the MyNextcare app and was introduced to offer insured members the opportunity to consult with highly qualified doctors from the comfort of their homes without the need to book an in-person clinic or hospital appointment. All data throughout the consultation is transmitted securely, abiding by the privacy policy and data protection laws.

Nextcare CEO, Christian Gregorowicz, said: “The service was introduced for Allianz Group in 2019 and later extended to Nextcare members. Our partnership with Health at Hand has proven to be a resounding success, and gives our members a much stronger combined offering through a mutual commitment and determination to transform digital healthcare.”

“We constantly evolve our Digital health services to provide our members with best-in-class access to medical help wherever it is needed. Since its launch, the service has proven to be a success. 48% of patients have used the service more than once; a high retention rate indicates our members’ trust and satisfaction with the service.” added Andrej Mekionis, Director of Marketing, Nextcare.

Service adoption is driven by the high penetration of the MyNextcare mobile app. More than 150,000 members can access the See A Doctor service. Currently, 80 percent of active patient cases are resolved during video consultation (with no further specialist follow-up required).

Nextcare is pioneering telehealth adoption and revolutionizing traditional approaches to medical services through the introduction of accessible, cost-efficient telehealth solutions that provide members with a more streamlined and secure health journey.

Designed to support Nextcare insured members in taking a proactive approach to managing their health, the See A Doctor service minimizes patient travel and waiting times and, offers a secure, quality driven, contactless solution to conventional appointments.

Available to all insured members with an outpatient plan, it can be used for a variety of acute, chronic, and preventative concerns. During the consultation, doctors are able to assess symptoms and provide a detailed patient management plan. This covers prescriptions, medication advice, lab test requests and specialist referrals.

The service is particularly beneficial for patients with chronic conditions who require regular prescription refills and includes complimentary medication delivery for Dubai based members.

– Ends –

Press contact

Peggy Chamoun                     +971 55 9818151                      peggy.chamoun@nextcarehealth.com

Zeina Adam                              +971 55 5080180                      zeina.adam@nextcarehealth.com

Julia Feldman                           +33 (0) 6 03051569                  julia.feldman@allianz.com

About Allianz Partners

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, mobility and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through several commercial brands including Allianz Assistance, Allianz Travel and Allianz Care. Present in over 75 countries, our 19,800 employees speak 70 languages, handle over 64 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world. 

For more information, please visit: www.allianz-partners.com

About Nextcare

Nextcare, part of Allianz Partners, specializes in providing complete health insurance management and administration services to healthcare payers including self-insured employers. Having regional presence with global reach, Nextcare provides its clients with the perfect balance between unrivalled customer service and maximum cost optimization.

For more information, please visit: www.nextcarehealth.com

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